Product care & Repair

Cleaning

Gently clean your jewelry using a mild soap and lukewarm water. Use a soft-bristled brush to remove dirt and debris.

Storage

Store your jewelry in separate compartments or in a soft pouch to prevent scratches and tangles.

Avoid chemicals and exposure

Avoid exposing your jewelry to harsh chemicals, perfumes, lotions, or cleaning agents.

Repair Services

Accidents can happen, and over time, your jewelry may require repairs or maintenance. We offer repair services to bring your pieces back to their original beauty. Here's how we can assist you:

Repair Evaluation

Reach out to our customer support to initiate a repair request. Describe the issue and provide clear images to help us assess the repair needed.

Assessment and Estimate

• Professional Assessment: Our skilled jewelers will thoroughly assess the item and provide a detailed repair estimate.
• Customer Approval: We will share the repair estimate with you for approval before proceeding with the repair.

Expert Repair and Restoration

• Skillful Craftsmanship: Our experienced jewelers will skillfully repair and restore your jewelry to its original condition, ensuring the highest quality of work.
• Timely Updates: We will keep you informed of the progress and expected completion date.

Return and Quality Assurance

• Secure Return: Once the repair is completed, we will securely ship your jewelry back to you.
• Quality Guarantee: We stand behind our repairs with a quality guarantee. If you encounter any issues post-repair, please contact us, and we will address it promptly.

We are committed to providing exceptional care and repair services to ensure your jewelry remains as stunning as the day you acquired it. If you have any further questions or need assistance, please feel free to reach out to us.

Call us +1 866 273 6465

Email us contact@briller.com