Once we have received the order return, the refund will be processed within 14 business days.

Briller offers free standard shipping on all orders, we also offer Express shipping at an additional cost of $30.00. Items above $800 get free Express delivery.

Standard shipping - free

Free for all orders. Orders placed by 2pm PDT Monday - Friday will be delivered within 3-5 business days.

Express shipping - $30

Free for all orders $800 and above. Orders Placed by 2pm PDT Monday - Friday will be delivered within 1-2 business days.

Orders are processed and shipped via UPS Monday to Friday when placed by cutoff time or the following business day when placed after cutoff. Carrier will make 3 delivery attempts before returning the shipment to our warehouse.

As soon as your order is shipped we will send you a tracking number Via Email.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please contact us.

Shipping times vary depending on the shipping method selected and your location. Standard shipping typically takes between 3-5 business days, while express shipping delivers within 1-2 business days.

Yes, we do offer international shipping to select countries. Shipping costs and estimated delivery times will be provided during the checkout process based on your location.

We have a 30-day return policy. If you're not satisfied with your purchase, you can return the item within 30 days of receipt for a full refund or exchange. Please refer to our Return Policy page for detailed information.

To initiate a return or exchange, please visit our return portal https://www.briller.com/a/return? or contact our customer care team via email or phone. They will guide you through the process and provide you with the necessary instructions and shipping details.

We accept the following payment methods:

• Credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards (Visa, MasterCard)
• PayPal
• Afterpay
• Shop-Pay

We partnered with Afterpay and Shop Pay to offer the flexibility to pay for your purchases in monthly installments, allowing you to spread the cost of your desired items over a set period.

We offer a complimentary lifetime warranty on all our jewelry. This warranty serves as a testament to our commitment to craftsmanship and durability, reflecting our confidence in the longevity of our pieces.

Our lifetime warranty covers manufacturing defects and craftsmanship issues. It ensures that your jewelry will be free from defects in materials and workmanship for life.

No, our lifetime warranty does not cover accidental damage or normal wear and tear. These issues are generally not considered manufacturing defects and may be addressed through jewelry maintenance or repair services.

If you believe your jewelry has a manufacturing defect covered by our warranty, follow these steps to initiate a warranty claim:

1. Contact Us: Reach out to our customer support team via email at contact@briller.com or by phone at +1 866 273 6465.
2. Provide Information: Describe the issue and provide proof of purchase (receipt or invoice) to establish the purchase date and authenticity of the item.
3. Inspection and Resolution: Our team will guide you through the warranty claim process, which may involve returning the item for inspection. We will determine if the issue is covered by the warranty and proceed with necessary repairs, replacements, or other resolutions.

Our warranty is generally non-transferable and is valid only for the original purchaser.

Our website provides a size guide to help you determine the appropriate size for rings, bracelets, and other items. You can refer to this guide to find the perfect fit.

Proper care varies based on the type of jewelry. Generally, avoid exposing your jewelry to harsh chemicals, perfumes, lotions, and extreme temperatures. Refer to our Jewelry Care Guide for detailed instructions on how to keep your jewelry in excellent condition.