Warranty

We offer a complimentary lifetime warranty on all our jewelry. This warranty serves as a testament to our commitment to craftsmanship and durability, reflecting our confidence in the longevity of our pieces.

Warranty Coverage

Our lifetime warranty covers manufacturing defects and craftsmanship issues. It ensures that your jewelry will be free from defects in materials and workmanship for life.

What the warranty does not cover

• Accidental damage, loss, or theft.
• Damage due to misuse, improper care, or neglect.
• Normal wear and tear, including scratches.
• Damage resulting from unauthorized repairs, alterations, or modifications.
• Loss of stones larger than 0.10 carats.

Making a warranty claim

If you believe your jewelry has a manufacturing defect covered by our warranty, follow these steps to initiate a warranty claim:

1. Reach out to our customer support team via email at contact@briller.com or by phone at +1 866 273 6465.

2. Describe the issue and provide proof of purchase (receipt or invoice) to establish the purchase date and authenticity of the item.

3. Our team will guide you through the warranty claim process, which may involve returning the item for inspection. We will determine if the issue is covered by the warranty and proceed with necessary repairs, replacements, or other resolutions.

If you have any questions or need assistance regarding our jewelry warranty, please contact our customer care team. We are here to address your concerns and ensure your satisfaction with our products.